“Why” — one word to save months of development time

Since the introduction of 5 whys, we know how effective asking “why” is to uncover root causes behind a problem. While in theory everybody agrees it’s important, in practice, it is tempting to jump straight into fixing the problem instead. And when you do that, things typically go wrong in two ways: treating symptoms without addressing the root cause or treating a wrong root cause.

Treating symptoms without addressing the root cause